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Troubleshooting Common Exact Online Export Errors

Sometimes an export from Declaree to Exact Online fails. This can happen for several reasons—such as missing creditor or ledger account numbers, or mismatched codes between Declaree and the selected Exact Online administration.

Below is an overview of the most common Exact Online error messages, what they mean, and how to resolve them.


[GLTransactions] Supplier (type)

What it means
The employee’s creditor account exists in Exact Online, but it’s not marked as a supplier.

How to fix it

  1. Go to Relationships in Exact Online.

  2. Locate the employee.

  3. Click Edit.

  4. In the General tab, check the box for Supplier.

  5. Save your changes.


Account Required: Code Required: Name

What it means

The creditor number linked to the relation or payment method does not exist in Exact Online.

How to fix it

  • Add the missing creditor in Exact Online.

  • Or update the relation code in Declaree to an existing creditor number.


Data already exists: [GLTransactions] Data not created

What it means
The cost centers and cost carriers used in Declaree do not match the codes in Exact Online.

How to fix it

  • Go to your cost center or cost carrier settings in Declaree.

  • Make sure the codes exactly match those in your Exact Online environment.


Mandatory: Due Date / Mandatory: Payment Condition

What it means
No payment condition is set for the creditor in Exact Online.

How to fix it

  1. In Exact Online, go to PurchaseSuppliersMaintenance.

  2. Open the supplier profile.

  3. Click Edit.

  4. Scroll to the Creditor section.

  5. Click the magnifying glass to select a payment condition.

  6. Save the changes.


Not allowed: Exchange Rate

What it means
The journal linked to this entry allows foreign currencies, but the variable exchange rate option isn’t enabled.

How to fix it

  1. In Exact Online, go to Master DataFinancialJournals.

  2. Open the relevant journal.

  3. Check the box next to Exchange Rate.

  4. Click Save.


[GLTransactions] VAT Code

What it means
The VAT codes in Declaree do not match the codes used in Exact Online.

How to fix it

  1. In Declaree, go to ManageVAT.

  2. Update the codes to match those in Exact Online.

  3. Always use exclusive VAT codes.


Not allowed – VAT Code

What it means
The selected journal in Exact Online is not set up to allow VAT entries.

How to fix it

  • In Exact Online, go to the journal settings and enable VAT.

  • Or in Declaree, choose a different journal via ManageConnections.


[GLTransactions] Mandatory: Relationship

or

[GLTransactions] Mandatory: Account

What it means
The relation code (creditor number) is missing in the employee’s Declaree profile, or the employee is not marked as a supplier in Exact Online.

How to fix it

  • In Declaree, enter a valid creditor number in the Relation Code field.

  • Ensure this creditor is also marked as a Supplier in Exact Online.


[GLTransactions] Entry is not balanced

(e.g. “Difference: EUR -7.98”)

What it means

An inclusive VAT code may have been used instead of an exclusive one.

How to fix it

  1. In Exact Online, go to Master DataVAT Codes.

  2. Check which codes are marked as exclusive.

  3. Adjust the codes in Declaree accordingly.


Forbidden – User division is not within division scope

What it means
Declaree does not have the correct access permissions to the Exact Online administration.

How to fix it

  1. Log in to Exact Online.

  2. Click the administration name in the top left corner and select the correct administration.

  3. From the drop-down, go to Import/ExportApp Permissions.

  4. Check the list of applications:

    • Confirm that Declaree has access to the relevant administration (or “all administrations”).

    • Make sure the status is Active.

Reconnect in Declaree

  1. In Declaree, go to SettingsConnections.

  1. Disconnect the Exact Online integration.

  1. Reconnect using the same Exact Online user you just updated the permissions for.

  1. Select the correct division during setup.


💡 Still not working?

Please send us a screenshot of your app permissions in Exact Online so we can assist you further.

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