Instructions for Mobilexpense Cards in Declaree
Once you've connected Pliant to Declaree, you're ready to start using Mobilexpense cards. This guide walks you through the full process from requesting a card to managing transactions.
1. Requesting a Mobilexpense Card
Request cards through Declaree
Users must request their own Mobilexpense card via the Declaree web app or mobile app. This is important because:
Users need to enter personal details (like their mobile number) during the request.
Manually creating cards in Pliant is not supported and can lead to technical issues, such as the card not appearing in Declaree as a payment method.
When a user submits a request, their account is automatically created in Pliant if it doesn’t already exist. No manual setup is needed beforehand.
Important: Users must always request their cards themselves. Admins cannot request cards on their behalf, even when impersonating.
Available card types
Users can choose from the following card types:
Virtual Cards – Can be used immediately for online payments once approved in the Pliant organisation.
One-Time Virtual Cards – Work for a single online transaction and cannot be stored in an e-wallet.
Physical Cards – Delivered by mail, typically within 1–2 weeks after approval in Pliant.
Note: We cannot guarantee that physical cards will always arrive within 2 weeks. Delivery times depend on local postal services and are outside of our control.
Multi-factor authentication (MFA)
Before a user can request a card, they must have multi-factor authentication set up in Declaree. MFA cannot be deactivated as long as there’s an active Mobilexpense card linked to the user’s account.
2. Card Request Approval
Once a user submits a card request:
The request is sent directly to the Pliant admin for approval.
It does not appear in Declaree.
Once approved or rejected in Pliant, the status is automatically updated in Declaree.
3. Managing Existing Cards in Declaree
What users can do in Declaree
Users can manage their Mobilexpense cards directly from the Mobilexpense Card Tool in Declaree:
Request a limit change – Sent to the Pliant admin for approval.
Change card label – Updates the card name in Declaree and in the payment method settings.
Lock a card – Temporarily disables the card.
Terminate a card – Permanently disables the card. This action cannot be undone.
What admins can do in Pliant
Change card limits – Changes will reflect automatically in Declaree.
Terminate cards (if needed) – Normally, users should terminate their own cards via Declaree. If that’s not possible, an admin can deactivate the card in Pliant.
4. Processing Transactions in Declaree
When a user makes a payment with their Mobilexpense card, the transaction is automatically and almost instantly visible in Declaree, usually within seconds. There’s no need for manual uploads or syncing.
Push Notification: The user receives a notification in the Declaree app as soon as the transaction is registered.
Immediately Visible: The transaction appears right away in the user’s transaction list, ready for further action.
Add Receipt and Details: The user can open the transaction directly, attach a photo or PDF of the receipt, and add extra information such as expense category or project.
Minimal Manual Input: Since transaction details are already included, users only need to provide missing information.
Transactions are automatically linked to the correct card and user, speeding up expense processing and eliminating the need for manual matching.
5. Final Notes
Always request cards via Declaree—not directly in Pliant.
Make sure MFA is enabled before requesting a card.
For physical cards, allow extra time in case of postal delays.