Troubleshooting Local Issues

Sometimes you may run into issues that cannot be reproduced by your colleagues or the Declaree Support team. These are usually local issues, which means the problem is related to your device, browser, or network setup.

Typical examples of local issues include:

• Long loading times.

• Frozen screens.

• Getting logged out of the app unexpectedly.

Most local issues can be fixed by:

• Updating your browser to the latest version.

• Clearing your cache and cookies.

Browser-Related Issues

Local issues often occur in a specific browser. Try the following steps:

1. Update your browser

   • Make sure you are using the latest version of your browser.

   • Update if needed, then try accessing Declaree again.

2. Test another browser

   • Open Declaree in a different browser to see if the issue persists.

3. Use incognito/private mode

   • Check if the issue also happens in incognito mode.

4. Disable extensions

   • Temporarily turn off browser extensions or add-ons that may interfere.

5. Clear cache and cookies

   • Outdated cached files can cause issues.

   • Clear your browser’s cache and cookies, then try again.

Device or Account-Related Issues

Some problems may only happen on one device or for one user account.

• Ask your colleagues if they can reproduce the issue on their devices.

• If the problem occurs only for you, it’s likely local.

• If it affects others as well, it may be a broader system issue.

Network Issues

Many connection problems are local and need to be fixed on your end. Try:

1. Reconnect Wi-Fi

   • Turn off your Wi-Fi and reconnect.

2. Test another connection

   • Switch to a different internet connection (e.g., mobile hotspot) to see if the issue continues.

3. Disable VPN

   • If you’re connected through a VPN, turn it off and test again.

Next Steps

If you’ve tried these troubleshooting steps and the issue persists, please ask your system administrator contact our support team.

When reaching out, include:

• Which device and browser you’re using.

• Whether the issue also occurs for your colleagues.

• Which troubleshooting steps you already tried.
  

For mobile issues, you can also send us logs via Instabug 👉 How to Report a Bug