Description Issues in User Reports

This article addresses common issues and errors in user reports. It provides guidance on how to resolve validation errors and configuration issues that may arise when specific fields are missing or incorrectly filled.

Troubleshooting Steps

1. Check the Required Fields
   Ensure all required fields like Description, Country, VAT, Transport Type, etc are filled in.

2. Check your Currency Settings and ensure the correct exchange rates are applied.

3. Review your Configuration Settings
   Verify your payment method settings allow the necessary options for users.

4. Validate Date Fields
   Check that date fields such as stay_from and stay_to are not empty and have valid dates.
   

Additional Support

Please check if you filled in all the required information. Still running into problems? Submitting an Instabug report is the fastest way to get help.

Just shake your phone while using the app to send a report. This automatically includes key details like your OS and app version, which helps our support team diagnose and fix the issue more efficiently.